Please read these terms and conditions carefully before using our services. By accessing our website and booking any travel arrangements through Travelfika.com, you agree to be bound by the following terms and conditions:
Welcome to Travelfika.com. These terms and conditions govern your use of our website and the services we provide. By accessing our website, you agree to comply with these terms and conditions. Please refrain from using our services if you disagree with any of the terms and conditions which has been listed here.
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages, and service fees are non-refundable after 24 hours of booking. Travel Protection Plans may be refunded within 10 days of purchase, provided travel has not commenced, and you have contacted our customer service center to cancel.
Please note that all cancellations must be done via phone only.
Refund requests will be considered only if the following conditions are met:
We cannot provide an exact timeline for how long a refund will take to process, as it depends on the suppliers (airlines, hotels, etc.). Refund requests are processed sequentially, and you will receive an email acknowledging your request with a tracking number. This notification confirms receipt of your request but does not guarantee a refund.
Once we have your request, we will work with suppliers to generate a waiver, if applicable, and inform you of the outcome. The original booking fees and service charges are non-refundable. Refunds will be based on the supplier's rules, and penalties may apply. This process may take 60–90 days from the receipt of your request to when the refund appears on your credit card statement.
In cases where a refund is authorized, Travelfika may charge post-booking service fees. If a refund is not processed by the supplier, we will refund any post-ticketing service fees related to your agent-assisted request, but not the original booking fees.
Travelfika offers special discounts under our Compassion Exception Policy (CEP) for Military, Bereavement, and Visually Impaired customers.
For your security, when requesting Travelfika to cancel a booking, we will send you an email with a unique Cancellation Password to the email address you used when making the booking. You must provide this password to our agent when asked to complete the cancellation request.
If you are unable to access your email or provide the password, we may not be able to process your cancellation request. The Cancellation Password will expire within 3 hours of being issued. If it expires before we process your request, please contact us to obtain a new password.
